Terms and Conditions

We are a small company that takes a pride in our work and service. We have a huge repeat-buyer rate and thankfully people seem to like dealing with us! We operate on a common-sense basis, but sometimes issues arise that need resolving – so here is a short summary of our terms and policies.

Address and Hours
166 Eaton Rd, #A
Chico, CA 95973

Toll-Free: 888-922-9269
Local: 530-898-9269
Fax 530-898-9188
Customer Service Hours:  M-F 10:00am – 3:00pm PST

Specifications and Prices
We aim to publish all specifications and prices at their most current level, but we reserve the right to change any detail without prior notice. Although our best efforts are made to ensure accuracy in our printed and online material, we are not responsible for errors in prices or specifications.

Returns and Exchanges
We want you to be completely satisfied with our products. If you need to return or exchange sizes on a product please read the following:

Return / Exchange Procedure

  1. Call our customer care dept at 530-898-9269 to obtain a Return Material Authorization (RMA#) This number must be written on the outside of the return box. (NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA# VISIBLE ON THE RETURN CARTON.)
  2. All returned goods must be received by our office within 14 days of the return request.
  3. Enclose a copy of your original packing slip in the return carton. (A 10% RESTOCK FEE WILL APPLY IF NO ORIGINAL DOCUMENT IS ENCLOSED.)
  4. Return shipping to be prepaid by customer.
  5. On exchanges, we will prepay shipping back to the customer for the 1st exchange only. If subsequent exchanges are requested, customer will be responsible for prepaid shipping both directions.

We accept major credit cards for payment for phone and online orders. We do not charge credit cards until your order is being processed for shipping. You may also mail us a check, but we have to clear this through the bank before shipping. Please call to ensure you have the correct total including tax and shipping.

We are proud of our efficiency at processing orders, but you should allow 24-48 hrs for your order to be processed before it is shipped. We attempt to process Premium Shipping Orders the same day they arrive (M-F). Some areas are not eligible for Premium Shipping. Express and Special Orders including Foreign Shipments may incur special handling charges. If you require an order for a particular date you must advise us ahead of time, and we will do our best to help.

Most goods we carry are warrantied for defects of materials or workmanship. Protection products are expressly not guaranteed to prevent injury or death, as this is practically unattainable. Manufacturers of our products aim to provide good protection at an acceptable price of comfort and performance.

Trade Show Sales
Goods sold by us at Trade Shows or other event venues considered final. No refunds or exchanges.